Life Care Services Ranked Highest in Customer Satisfaction in National J.D. Power Senior Living Study

Life Care Services, the second largest operator of senior living communities in the nation – and manager of Plantation Village, a Life Plan Community in Porters Neck — announced it ranked highest in customer satisfaction in the J.D. Power 2019 U.S. Senior Living Study. Life Care Services achieved the highest score in all seven study factors: resident services and activities; community staff; food and beverage; new resident orientation; resident cost; community and grounds; and resident apartment unit. Life Care Services, which serves nearly 35,000 seniors across the nation, scored 843 on a 1,000-point scale, a full 49 index points above the second highest performing senior living organization.

“The J.D. Power award represents the voice of the senior living customer, and I can’t think of a more important voice than that of the residents we serve,” said Joel Nelson, president and CEO of LCS, the parent company of Life Care Services. “I continue to be inspired by the passion our employees have for our industry and for the seniors they serve. We are grateful and humbled by this honor.”

The J.D. Power Senior Living Study examines performance metrics of senior living providers and highlights the best practices critical to customer satisfaction, advocacy and loyalty. The study’s holistic and comprehensive view of the senior living resident experience provides an independent and objective measure of the overall satisfaction levels among U.S. customers. J.D. Power surveyed 3,021 residents, family members and friends of residents living in independent living, assisted living, and memory care communities across the United States.

Plantation Village was created in 1988 on property donated by Champion “Champ” McDowell, a retired railroad executive with a vision to create a positive living environment for area seniors. Plantation Village offers one- and two-bedroom apartments and two-bedroom, two-bath villas on 56 acres of beautifully landscaped grounds. Residents enjoy first-class amenities including fine dining; leisure and concierge services; weekly housekeeping and linen service; 24-hour security staff; transportation to shopping, grocery stores and doctors’ appointments; and health care services by renowned providers. Additional amenities include a fitness center with an indoor pool, salon services, community auditorium, discounted green fees at neighboring golf courses, complimentary high-speed Internet, craft & card room, woodworking shop, and meal delivery services.

Plantation Village is managed by Life Care Services™, a leader in the management of senior living communities that provides operations, marketing and sales management for non-profit and for-profit Life Plan Communities, stand-alone assisted living, memory care, and rental communities nationwide. An LCS® Company, Life Care Services was established in 1971 and is based in Des Moines, Iowa.

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